Við notum vafrakökur á vefsíðunni til þess að bæta þjónustu til viðskiptavina okkar. Ef þú heldur áfram án þess að breyta stillingum samþykkir þú notkun þeirra. Sjá nánari upplýsingar

We can help!

We want to create a better everyday life for the many people and therefore offer a variety of services for you to choose from.

 

 

Measurements

The details are important. We can recommend someone to come to your house or office and measure your spaces so the installation will be smooth and seamless. Email us at IKEA@IKEA.is if you need more information.


 

Home Planner

You can create your own space with our Home Planner. Easily design your kitchen, office, bathroom, wardrobe, the new sofa, and more.

You’ll find the Home Planner here (Icelandic)


 

Design Assistance

Our experienced Design Assistants will help sketch up your dream kitchen – for free.

You’ll find the Design Request form here (Icelandic)


 

Assembly Service

It’s great to have someone else put the furniture together. We can help you with most products.

More information on Assembly Service


 

Installation

You can save valuable time by getting professionals to handle installations. We can recommend a reliable company. Email us at IKEA@IKEA.is if you need more information.


 

IKEA Business

IKEA Business provides a free consultation when choosing furniture and other solutions for your company. We’ll keep track of all your communication with IKEA. We’ll make sure the process will be seamless, from the first contact until the delivery of your products. Drop by IKEA or contact IKEA Business by email sala@IKEA.is or call 520 2500.


 

Power to the people!

IKEA now offers a new and simple way to get your products home. If your car can't fit all your shopping or if you don’t own a car, we’ll lend you an electric van for 2 hours for only ISK 1,000. That way you can get your products home and be environmentally friendly at the same time.

More information on the electric vans


 

Rent a trailer

You can rent a trailer from IKEA for all the products that don't fit in the trunk of your car. You borrow the trailer for free for 2 hours, get your products home and then return it.

The first 2 hours are without charge. Each extra hour needed is ISK 2,000/hour.

You can rent a trailer at the IKEA warehouse at Kauptún 3, next to Bónus, and at the IKEA warehouse located at Suðurhraun 10.

The trailer rental is open from 11:00 to 20:30.

More information on the trailers


 

Wheelchairs

Borrow a wheelchair and a special shopping cart for the wheelchair at the entrance of IKEA.


 

E-commerce

If you can’t drop by IKEA, our online store is open 24/7. You can shop in the comfort of your own home and we’ll ship you all the products.


 

IKEA’s chargepoints for electric cars

You can charge your electric car for free while you shop. Now there are 65 chargepoints in the IKEA parking lot. We think electric cars are for everyone, just as IKEA is for everyone.


 

Delivery

The products don’t fit in your car? We can send them to your home or office.

More information on the Delivery Service


 

For the kids

Children are welcome at IKEA. We offer special family parking close to the store, free childcare, play areas all over the store, and at the restaurant there is a special kid's menu, baby food, bibs, high-chairs and bottle warmers. You’ll find a Nursing Room on both floors. Feel free to use it!


 

Gift Wrapping Station

You are welcome to wrap your gifts at the Gift Wrapping Station by the Exit.


 

Return Policy

To get a product fully refunded in the form of store credit, the product needs to be unused and the packaging undamaged. You also have to provide the receipt, or a gift note which is available at the cash register.


 

Payment methods

You can pay for your products however suits you. We accept cash, debit cards, and VISA and Mastercard credit cards. If a credit card is used, you can split the payment into installments and an interest-free loan. That way you can split the cost of pricier products and pay a fixed amount per month.


 

You want to get rid of the pallet?

Now you don't have to get that pallet to the recycling station. We want to use it again and limit waste! We pick up IKEA pallets for free within the capital area and in bigger towns around the country.


 

Text messages (SMS)

If the product is sold out but expected back, we can send you a text message (SMS) when it comes back. Sign up for the SMS-list on the computer in front of the Service Desk by the Exit. You can also email IKEA@IKEA.is, provide the product number, your phone number, and enter “SMS” into the Subject line of the email. Please note that an SMS does not guarantee that the product will be reserved for you.


 

Customer Service

Please contact us if you have any questions. Our Customer Service agents answer questions via our online chat forum, every day from 11-17. You can reach us via telephone 520 2500, from 10 to 18 on weekdays and from 11 to 18 on weekends.